Service management platform

Everything's urgent. Work on what counts.

TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who’s doing what. Data residency is by design and governed AI takes on the routine, so your team focuses on what matters.

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10 million+ users get things done with TOPdesk

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Beat that workload. You’ve got this.

You’re no longer drowning in requests. Customers are in awe of your transparent, punctual services. You have standard processes in place. Not a fantasy. TOPdesk’s got you covered.

Piles of requests waiting to be picked up? No more. Categorize and prioritize incoming tickets, and assign tasks to the right agent automatically, so you can focus on getting work done.

Several IT tickets waiting to be picked up, in progress and closed in one overview.

Gartner named us in their 2026 Magic Quadrant™. And we feel it reinforces our approach to ITSM: building a real solution for mid-sized organizations.

Read the Gartner report

The people have spoken (and they like us)

"The software is extremely good, but the support is in another league. The team are extremely friendly, very knowledgeable and will almost always know the answer immediately."

Rachel Wright

Anglia Ruskin University

"Our service desk helps end users much more quickly. It's great to have everything in one clear overview: how many calls are coming in, who is handling which call, and the status."

Derek Galipeau

District School Board of Niagara

"TOPdesk is customizable in a user-friendly way. Other tools I worked with required technical and expert-level knowledge to make different queues, portals, and categories."

Leroy de Bock

Van Neynsel Hospital

"The people at TOPdesk are always quick to respond to questions or problems. When we're tinkering with our system again, they have good ideas. They simply radiate competence."

Thorsten Wiggers

Landkreis Verden

"User feedback’s been overwhelmingly positive. Our reports for customer service are always high, with over 90% reporting a great experience."

Richard Lawrence

NHS Kent Community Health

TOPdesk is a standard tool that’s flexible enough to personalize. Our experts use 30+ years of best practices to get you started in no time – guaranteed success, without the heavy lifting.

Once set up, TOPdesk is easy to use and maintain – without coding or help from consultants. Tweak the software as your needs change, so your service delivery continues to hit the mark.

Enjoy guidance from real, in-house people who care about your success – from Sales to our 24/5 Support team. You’ll join a community of like-minded peers and experts, here to cheer you on as you grow.

Implementing big changes is so 2020. Not to mention risky. TOPdesk was created to help IT service teams try out small, achievable ideas – one step at a time. Automate those password resets. Share FAQs. Implement self-service. See what works, and what doesn’t. The result? A happy service team that’s ready to impress.