How to: Start a chat in Microsoft Teams from an incident card in TOPdesk

Solving incidents is all about speed and efficiency. Since a lot of organizations use both TOPdesk and MS Teams, quickly starting a Teams chat about an incident is the perfect way to make the process easier and faster.  

How to do it? Via an HTTP-action, you can now easily start a chat in MS Teams from an incident card in TOPdesk. Want to know how to set up this HTTP-action? Watch our 10-minute webinar on the topic, in which we:  

• Explain why you should start with this integration; 

• Demonstrate how to set things up. 

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