ITSM software for Local Government

Give back to your community with better IT services

When tight budgets and clunky, crash-prone systems slow down your IT team, it’s time to switch to TOPdesk’s ITSM software for local government. Solve requests in the blink of an eye, stay on top of your assets, and meet all your SLAs – even when you’re understaffed. With your IT services on track, it’s easy to give your community the support it deserves.

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Making service happen at local governments worldwide

Self-Service Portal

Answer more questions in half the time

Drowning in repetitive calls and losing tickets? Give end users a Self-Service Portal to read FAQs, do easy things like password resets, and log and track requests – without needing your help. You can even use AI to solve tickets for you, freeing up your IT team’s time to focus on bigger issues.

IT Asset Management

Bye spreadsheets, hello single source of truth

Stop digging through multiple spreadsheets for lost assets. With all your laptops and software in TOPdesk’s CMDB, you can make better decisions and avoid unnecessary purchases – without the boring work. Easily integrate add-ons like InTune to simplify your device management or Lansweeper to help you detect new imports automatically, so you always know when something changes.

Reporting

Simplify your reporting, hit your KPIs

Tired of spending hours pulling together reports manually? Create reports automatically, see your team’s workload, and spot bottlenecks instantly from one Dashboard. With real-time KPIs and customer feedback, you can prove you’re meeting SLAs and keeping customers happy (so your IT team can go home feeling proud).

No more juggling multiple systems across departments. With one tool, end users can submit requests with ease, tickets are sent to the right operator group automatically and departments can share tasks in one place. Can you feel that? Ahhh the relief on your budget, time and maintenance.

Discover all TOPdesk’s features

The tool breaks down the barriers between teams, triggering conversations and making meetings more beneficial.

Danny Gibson, Armagh City Banbridge and Craigavon Council

Go live quickly with our out-of-the-box tool. Whether you pick our SaaS or On-Prem solution, we’ll use best practices to set up TOPdesk around your needs. And we’ll turn your team into experts – in just a few weeks.

Start small with features that fit your needs and budget today – and easily change plans as you grow. Want to expand to other departments or start with citizen support? We’ve got you covered.

It’s easy to customize the tool yourself after launch, so TOPdesk will continue to work for you no matter what. No technical skills, expensive maintenance or unnecessary downtime required.

Enjoy support from in-house, local experts who’ve helped 5000+ organizations like yours worldwide.

North Lincolnshire Council improving services across departments

North Lincolnshire Council started with shared services in 2016, using TOPdesk for IT, finance, maintenance, room bookings, legal services and more. With a lot of their information centralized in one system, it’s easier for the council to automate certain tasks, create clear reports across departments and save time with self-service.

Read North Lincolnshire Council’s story

Award-winning software for local government

Our customers have spoken: they truly love our user-friendly solution and personal approach.
We’ve won awards for receiving positive feedback from councils, cities, municipalities and state departments around the globe, and we’re also highly rated on Gartner.