IT CHANGE MANAGEMENT
Get to grips with onboarding mayhem
From email accounts and ID cards to setting up that Xbox – automated workflows in TOPdesk’s IT Change Management are the stress-free way to give your students an unforgettable first day.
Help desk software for education
Better support for your students and staff
Sleep better knowing your service team is meeting staff and students’ expectations. Onboard thousands of students without breaking a sweat. This is reality for hundreds of IT teams working in higher education currently using TOPdesk. And not to brag, but we’ve won awards for it.
Universities, colleges and school boards make service happen with TOPdesk
Meet tech-savvy students' expectations
Bye phone calls and walk-ups, hello Self-Service Portal. Give students and staff one secure place to read FAQs, log tickets, and order supplies 24/7 – without having to talk to anyone. Easily customize the portal for a personalized experience.
The self-service portal lets our staff and students solve issues on their own. Overall, we've seen a 50% decrease in ticket resolution time.
Dean Callaghan, ICT team leader, Wodonga TAFE
Less repetition, better reputation
Automate recurring requests like password resets using chatbots or workflows, route tickets to the right operator automatically, and keep track of your faculty’s assets in one overview. With hours saved, you can work on service improvements that stick.
TOPdesk makes your operators seem like superheroes and invisible all at the same time. It's seamless.
Mark Ethier, computer technician, CSC Providence
What to expect from TOPdesk
Start with the basics, adjust and even scale TOPdesk to other service departments.
Enjoy support from in-house, local experts who’ve helped organizations like yours worldwide.
Go live in weeks, not months with our out–of-the-box tool – no coding skills needed.
With 100+ integrations and API, it’s easy to connect TOPdesk with your favourite tools.
Award-winning software for education
Our customers have spoken: they truly love our user-friendly solution and personal approach. We’ve partnered with colleges, high schools, universities, school districts and school boards around the globe, sharing best practices and helping them make the most of TOPdesk.
How the TAFE supports staff and students with TOPdesk's self-service portal
Discover how Wodonga Tafe went from chaotic walk-ups and sticky notes on monitors to a centralized portal for the entire organization. Today, students and staff receive consistently great support, using TOPdesk as their first point of contact to resolve issues, request equipment and book rooms.
95%
End-user satisfaction rate
50%
Ticket resolution time reduction
406
Reservations made in 2021
9726
