Omnitracker alternative: how does TOPdesk compare?

Omnitracker is a versatile ITSM solution known for its extensive customization. But is it the right ITSM tool for you? Figuring out what works best for your IT needs can be overwhelming. But we're here to help.

In this blog, we’ll look at how TOPdesk stacks up as an Omnitracker alternative. We’ll provide an in-depth comparison between TOPdesk and Omnitracker, focusing on different use cases to help you make an informed decision about which ITSM tool best suits your organization’s specific needs.

Why use ITSM software?

Having the right technology in place makes working at the IT service desk more efficient and fun. ITSM tools help you save time on manual work, which you can then spend on more customer-centric work or strategic and innovative projects.

Modern ITSM tools:

• Manage your incidents, changes and assets
• Take care of recurring IT tasks through automation
• Offer self-service so end-users can find information themselves
• Produce reports on your service desk's performance

There are many ITSM solutions out there. Making an informed decision about which tool to choose starts with carefully considering your organization's unique IT needs.

Whether you choose TOPdesk, Omnitracker or another ITSM solution, the right tool will impact your organization's productivity and service quality for the better.

Find out which 5 questions you should ask yourself when shortlisting ITSM solutions in this blog.

Omnitracker's ITSM solution

Omnitracker's ITSM solution is known for its extensive customization options. It offers a wide range of features, including incident management, problem management, IT change management and service request management. Omnitracker is popular among organizations that need a highly customizable solution tailored to their specific processes.

Omnitracker strengths and weaknesses

Omnitracker is a highly customizable ITSM solution, which means you can tailor it to suit your specific IT needs exactly.

But because Omnitracker is not an out-of-the-box tool, it's also more difficult to set up and maintain, requiring consultancy power to implement new features. In addition, Omnitracker's complexity can lead to performance issues.

Though Omnitracker does offer some integrations, its options are limited. And users on Gartner have found Omnitracker's user experience to be lacking, with Omnitracker's interface feeling cluttered and less intuitive compared to other ITSM tools.

Why look for an Omnitracker alternative?

An Omnitracker alternative might be a better fit for your organization if you're looking for:

• A tool you can easily adjust and maintain without coding or consultancy
• A more user-friendly and intuitive interface
• Extensive integration options
• And more reliable performance

TOPdesk's ITSM software

TOPdesk's ITSM software is an out-of-the-box tool based on ITSM best practices. It's known for its user-friendly interface, extensive integration options and excellent customer support and perfect for organizations who are looking for a flexible ITSM tool that can grow with their needs. Its features include incident management, IT asset management, IT change management, problem management, project management, a self-service portal, service automation and more.

TOPdesk strengths and weaknesses

Because TOPdesk's software is out-of-the-box, it's easy to implement. TOPdesk consultants use best practices to make the solution quickly work for your needs.

If you do need more features or want to tweak some things in the tool, it can easily scale with your organization's growth, without extra consultancy costs or coding.

Although TOPdesk is flexible and offers some customization options, you can't tailor it exactly to your liking. It does integrate with over 90 third-party applications, like GoBright, Ebbot and Roger365.io, which makes it easy to connect to the rest of your IT infrastructure.

TOPdesk stands out when it comes to consultancy and support: throughout your partnership with TOPdesk, our in-house experts make sure you get the help you need so you can make the most of your ITSM tool.

Omnitracker vs TOPdesk: a direct comparison

User-friendliness

Omnitracker: Offers extensive customization options, which can make the interface complex and harder to use.

TOPdesk: Is known for its intuitive and user-friendly interface, making it easy to navigate the tool.

Customization and flexibility

Omnitracker: Highly customizable to fit specific business processes and meet exact IT needs.

TOPdesk: Out-of-the-box software that provides some customization options while maintaining ease of use and flexibility.

Implementation

Omnitracker: Implementation can be more time-consuming due to its high degree of customization.

TOPdesk: Generally quicker to implement, with extensive in-house support and resources available during setup.

Scalability

Omnitracker: Scalable solution, but implementing new features usually requires coding and therefore consultancy power.

TOPdesk: No coding required to implement new features.

When should I choose Omnitracker?

If you work in a complex IT environment: Omnitracker is ideal for organizations with complex IT infrastructures who require extensive customization.

If you have highly specific workflows and processes in place: With its extensive customization capabilities, Omnitracker is very suitable for businesses that want to adapt their ITSM tool to highly specific workflows and processes.

If you have team members with coding skills: Since Omnitracker requires coding for customization and consultancy fees may be outside your budget, having in-house experts who can modify the tool is a bonus.

When is TOPdesk a better Omnitracker alternative?

If your IT department wants to make improvements fast: TOPdesk is based on ITSM best practices and is plug-and-play, which makes it suitable for organizations who value ease of use and quick adoption.

If you want an ITSM solution that grows with your needs: TOPdesk is ideal for businesses that want to be futureproof and need an ITSM tool that you can tweak and scale effortlessly, without having to rely on consultancy hours or coding.

If you rely on integrations: TOPdesk's ITSM software offers many third-party integrations, which allows you to easily connect it with the rest of your IT infrastructure.

If you want to make the most of your ITSM tooling: TOPdesk offers excellent consultancy, support and many resources like documentation and webinars which help you make the most of your ITSM tool.

Explore TOPdesk's ITSM software as an Omnitracker alternative

When considering an Omnitracker alternative, TOPdesk stands out thanks to its user-friendliness, features based on best practices and excellent support. While Omnitracker offers extensive customization, it can be more complex and time-consuming to implement, maintain and add new features. TOPdesk provides a balanced approach, offering necessary customization while remaining user-friendly and scalable.

Visit our ITSM software page to learn more about how TOPdesk can meet your organization’s IT needs.