Keep track of life-saving equipment. Get teams like your IT service desk, patient administration, and HR on the same page. And process requests and tickets in minutes, not hours. With TOPdesk to make your IT services hassle-free, medical staff can focus on delivering the best care possible.
Stop confusing your staff with multiple phone numbers or service desks. With TOPdesk’s Self-Service Portal, medical staff can find FAQs and report a broken blood pressure monitor or patient file error in a few clicks – even when they’re on the road. With all details and status updates in one place, you’ll save valuable time to care for those who need it most: your patients.
People really love the portal for its ease of use – and it looks great! It’s not over-fiddly, and it only takes a few clicks to find what you’re looking for.
Richard Lawrence, Kent Community Health
Scrambling to find lost equipment like laptops from retired staff or blankets for residents is a thing of the past. TOPdesk’s IT Asset Management lets you track your organization’s software and other important assets – even when staff members have left.
What if you never had to deal with overflowing inboxes, duplicate requests, fiddly paper forms or confusion about who is picking up which request – ever again? TOPdesk automatically prioritizes and routes requests to the right operator group. With tedious manual tasks eliminated for good, your IT team can work on improvements like easier patient check-ins, remote monitoring and video visits.
Our reports for customer service are always high, with over 90% reporting a great experience.
Richard Lawrence, Kent Community Health
KCHFT support approximately 5,300 end users, making them one of the largest community-based trusts in the UK. Following their TOPdesk implementation they also began managing a further 2,500 users on behalf of Surrey and Borders Partnership.
KCHFT’s IT department has been using TOPdesk since 2016. Their biggest success with TOPdesk? Sharing the self-service portal with other departments to create a streamlined experience for their end users.
Read more about Kent Community Health
Our customers have spoken: they truly love our user-friendly solution and personal approach. We’ve won awards for partnering with hospitals, care homes and healthcare institutions around the globe, and we’re also highly rated on Gartner.
With 500+ integrations and API, it’s easy to connect TOPdesk with your favourite tools.
