Help desk software for education

Better support for your students and staff

Sleep better knowing your service team is meeting staff and students’ expectations. Onboard thousands of students without breaking a sweat. This is reality for hundreds of IT teams working in higher education currently using TOPdesk. And not to brag, but we’ve won awards for it.

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Universities, colleges and school boards make service happen with TOPdesk

Bye phone calls and walk-ups, hello Self-Service Portal. Give students and staff one secure place to read FAQs, log tickets, and order supplies 24/7 – without having to talk to anyone. Easily customize the portal for a personalized experience.

The self-service portal lets our staff and students solve issues on their own. Overall, we've seen a 50% decrease in ticket resolution time.

Dean Callaghan, ICT team leader, Wodonga TAFE

IT CHANGE MANAGEMENT

Get to grips with onboarding mayhem

From email accounts and ID cards to setting up that Xbox – automated workflows in TOPdesk’s IT Change Management are the stress-free way to give your students an unforgettable first day.

Automate recurring requests like password resets using chatbots or workflows, route tickets to the right operator automatically, and keep track of your faculty’s assets in one overview. With hours saved, you can work on service improvements that stick.

TOPdesk makes your operators seem like superheroes and invisible all at the same time. It's seamless.

Mark Ethier, computer technician, CSC Providence

Why choose TOPdesk help desk software for education?

Go live quickly with our out-of-the-box tool. We’ll help you set up TOPdesk around your needs using best practices, and turn your team into experts – in just a few weeks.

Enjoy support from in-house, local experts who’ve helped colleges, universities and school boards like yours worldwide.

Your document and record security is our priority, with local data centers in Australia, Canada, USA and UK.

Start with the basics, add features and easily maintain the tool – no coding skills needed. You even have the flexibility to expand to other departments and improve collaboration in the future – making TOPdesk an affordable choice.

How the TAFE supports staff and students with TOPdesk's self-service portal

Discover how Wodonga Tafe went from chaotic walk-ups and sticky notes on monitors to a centralized portal for the entire organization. Today, students and staff receive consistently great support, using TOPdesk as their first point of contact to resolve issues, request equipment and book rooms.

95%

End-user satisfaction rate

50%

Ticket resolution time reduction

406

Reservations made in 2021

9726

Asset records in 2021

Award-winning software for education

Our customers have spoken: they truly love our user-friendly solution and personal approach. We’ve partnered with colleges, high schools, universities, school districts and school boards around the globe, sharing best practices and helping them make the most of TOPdesk.