Preço da ferramenta de ITSM

Essential

Para equipes de TI que desejam implementar o básico de chamados para melhorar a qualidade dos serviços

R$245
Por operador/mês

R$245 total mensal

  • Gestão de incidentes
  • Gestão de Ativos
  • Ativos, chamados e solicitantes ilimitados
  • Portal de Autoatendimento
  • Base de Conhecimento
  • Painel de controle e Relatórios

Excellent

Para empresas que buscam extrair o máximo da sua ferramenta de service desk

R$545
Por operador/mês

R$545 total mensal

Todos os recursos Engaged e...
  • Gestão de Projetos
  • Webshop
  • Chat em tempo real
  • Suporte premium
  • Análise anual de pleno uso da solução

Confiável por nosso valor

O TOPdesk lhe oferece uma ferramenta de emissão de tíquetes simples, econômica e sob demanda. Analista de negócios de TI, Automotivo
O TOPdesk é uma solução de qualidade, apoiada por pessoas de qualidade a um preço muito acessível. Diretor de TI, Entretenimento
O TOPdesk é mais econômico do que seus concorrentes. Você só paga pelo que precisa. Engenheiro, Tecnologia da Informação e Serviços
Fiquei convencido com o preço, a capacidade de personalização e a facilidade de uso. O TOPdesk superou as expectativas. Engenheiro de Sistemas, Educação
Gosto do pacote geral que recebo da TOPdesk, incluindo o suporte ao cliente. TI, petróleo e energia
O TOPdesk é fácil de usar e acessível, com todos os recursos para gerenciar serviços sem problemas. CEO, Software de computador
Os preços do TOPdesk são bastante baixos em comparação com outras ferramentas de ITSM. Consultor sênior de infraestrutura, Tecnologia da Informação e Serviços

Perguntas mais frequentes

Como eu calculo o meu preço?

Os preços do TOPdesk são baseados no número de operadores. Quanto mais operadores adicionar ao TOPdesk, menor será o seu preço médio. Utilize a nossa calculadora de preços no topo desta página para obter uma estimativa do investimento ou entre em contato para obter um orçamento exato para a sua empresa.

O que é um operador?

Um Operador é o profissional resolvedor de chamados abertos pelos solicitantes ou clientes. Aprovadores e perfis que apenas visualizam painéis e relatórios são perfis gratuitos e não devem ser considerados no cálculo.

O que o TOPdesk oferece por este preço que os outros fornecedores não oferecem?

Para além do nosso software, que inclui recursos e solicitantes ilimitados, o TOPdesk oferece diversas vantagens:

  • Sem custos adicionais
  • Suporte especializado em português
  • Relacionamento direto com desenvolvedor, sem burocracias com revendas
  • Consultores locais com certificação em ITIL
  • Hospedagem SaaS ou On Premises

Posso pagar por mês?

Sim, o TOPdesk está disponível para pagamento mensal.

Quanto custa o TOPdesk se eu tiver mais de 50 operadores?

Você pode utilizar a calculadora no topo desta página para calcular o seu preço com base no número de operadores. Com este número de operadores, sugerimos que entre em contato com nossa equipe para discutir melhor as suas necessidades específicas.

Posso atualizar ou reduzir a minha assinatura em algum momento?

Claro! Pode fazer alterações ao seu plano TOPdesk quando desejar. Basta entrar em contato conosco para discutir as suas necessidades.

Há algum custo adicional nos planos TOPdesk?

Gostamos de ser transparentes, por isso não existem custos adicionais para usar o TOPdesk além dos preços mencionados no nosso site. Sua contratação inclui software, armazenamento, atualizações e suporte local.

Na situação improvável de você usar mais dados do que o indicado em nossa política de uso justo, será cobrado um valor extra.

E para uma implementação de sucesso do TOPdesk, recomendamos investir na nossa consultoria especializada. Para saber mais sobre valores, entre em contato conosco.

Tenho de pagar mais pelas atualizações ou novas funcionalidades do TOPdesk?

As atualizações do TOPdesk são gratuitas. Sua empresa receberá todas as atualizações de forma quinzenal.

Encontre o plano ideal

+5.000 empresas evoluem seus serviços com TOPdesk

Logotipo do cliente Sicoob
Logotipo do cliente Marilan
Logotipo do cliente SmartFit
Logotipo do cliente Marcopolo
Logotipo do cliente Localiza

Compare nossos planos e recursos

Helpdesk e gestão de chamados
Gestão de chamados
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Chamados ilimitados
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Chamados de primeiro e segundo nível
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Chamados principais
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Chamados parciais
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Operadores light ilimitados (permissão de visualização)
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Trilha de progresso
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Editor de rich text
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Anexos como documentos e imagens
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Link de ativos e locais
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Ações automatizadas
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Registro de tempo
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Grupos de operadores
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Registro de histórico
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Compartilhamento de notas internas (invisíveis para o autor da chamada)
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Visualização ativa de quem tem o chamado aberto
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Cartão do chamador
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Soluções padrão
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Marcadores
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Compartilhar com outras pessoas
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Link para artigos de conhecimento, erros e problemas conhecidos
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Classificações de feedback
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Visão geral dos chamados
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Quadro Kanban
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Planejador de recursos
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Atribuição automática de chamados
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Definir prioridades
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Janelas de serviço
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Sugestões (categorias)
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Roteamento de chamados
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Base de conhecimento
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Seleções de dados
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Operador em movimento
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Criar artigo de conhecimento a partir do chamado
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Criar atividade operacional a partir do chamado
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Contratos de nível de serviço
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Gerenciar ativos
Gestão de Ativos
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Ativos ilimitados
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
CMDB
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Visão geral gráfica
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Importação e exportação de ativos
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Templates ilimitados
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Gerenciamento de estoque e pedidos
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Relatórios de ativos
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Compartilhamento de visões gerais de ativos
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Direitos e permissões de ativos para grupos
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Atribuir ativos a usuários
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Vincular ativos a locais
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Análise de impacto
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
E-mails e ações automatizados
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Ações e acionadores personalizáveis
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Filtragem abrangente da visão geral
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Integração com ferramentas de monitoramento
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Gerenciar fornecedores
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Gerenciar licenças
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Link para chamados
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Link para alterações
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Padronizar processos
Gestão de mudanças e workflow
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Mudanças simples e complexas
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Aprovação (vários níveis)
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Versões e marcos
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Calendário de mudanças
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Explorador de mudanças
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Criar mudanças a partir do problema
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Modelos de mudança
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Colaborar com vários departamentos em uma mudança
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Solicitação de mudança
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Gerenciamento de problemas
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Erros conhecidos
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Criar problema a partir de um incidente
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Registrar reuniões do CAB
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Vincular alterações, problemas e tíquetes
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Gerenciamento de contratos e SLAs
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Contratos com fornecedores
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Enviar pesquisas
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Gestão de operações
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Gestão de projetos
Excluded in Essential plan
Excluded in Engaged plan
Included in Excellent plan
Gerencie vários projetos a partir do explorador de projetos
Excluded in Essential plan
Excluded in Engaged plan
Included in Excellent plan
Vincular alterações, problemas, projetos e chamados
Excluded in Essential plan
Excluded in Engaged plan
Included in Excellent plan
Comunicação omnichannel
Portal de autoatendimento
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Portal aberto para cidadãos ou estudantes
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Formulários públicos
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Crie seus próprios formulários
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Importação ilimitada de e-mails
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
E-mails personalizáveis
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Catálogo de serviços
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Integração com ferramentas de usuário final, como o WhatsApp
Adicional for Essential plan
Adicional for Engaged plan
Adicional for Excellent plan
Live chat
Excluded in Essential plan
Adicional for Engaged plan
Included in Excellent plan
Análises e insights
Dashboards personalizáveis
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Crie seus próprios relatórios
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Relatório de duração padrão
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Relatório de KPI
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Relatórios de satisfação do cliente
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Relatórios de ativos
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Widgets da Web
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Integração com ferramentas de relatório como Odata
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Planejador de recursos
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Quadro de tarefas
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Quadro Kanban
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Calendário de workflows
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Planejador de operações
Excluded in Essential plan
Included in Engaged plan
Included in Excellent plan
Planejador de projetos
Excluded in Essential plan
Excluded in Engaged plan
Included in Excellent plan
Planejador de reservas
Adicional for Essential plan
Adicional for Engaged plan
Adicional for Excellent plan
Visão geral dos visitantes
Adicional for Essential plan
Adicional for Engaged plan
Adicional for Excellent plan
Autoatendimento
Portal de autoatendimento totalmente customizável
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Base de conhecimento
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Funcionalidade de pesquisa preditiva
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Artigos de conhecimento sugeridos
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Trilha de progresso
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Criador de formulários do tipo arrastar e soltar
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Formulários ilimitados
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Mesma coisa acima, no sentido de gratuito
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Interface ajustável
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Integrações de chat
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Catálogo de serviços
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Serviços ilimitados
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Relatórios
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Google Analytics pronto para plug-in
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Perguntas frequentes
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Idiomas ajustáveis
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Agenda telefônica
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Links para fontes externas
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Aprovações
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Loja virtual
Excluded in Essential plan
Excluded in Engaged plan
Included in Excellent plan
Reservas de salas
Adicional for Essential plan
Adicional for Engaged plan
Adicional for Excellent plan
Reservas de serviços
Adicional for Essential plan
Adicional for Engaged plan
Adicional for Excellent plan
Reservas de ativos
Adicional for Essential plan
Adicional for Engaged plan
Adicional for Excellent plan
Registro de visitantes
Adicional for Essential plan
Adicional for Engaged plan
Adicional for Excellent plan
API e integrações
API aberta
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Marketplace com mais de 90 integrações
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Automação e IA
Chamados externos personalizáveis
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Webhooks
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Biblioteca de sequências de ações
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Funcionalidade de pesquisa preditiva
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Categorização inteligente
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Soluções padrão sugeridas
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Chamados semelhantes
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Soluções padrão sugeridas
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Importação automática de e-mail
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Alertas e notificações
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Live chat
Excluded in Essential plan
Adicional for Engaged plan
Included in Excellent plan
Chat do Ebbot GPT
Excluded in Essential plan
Adicional for Engaged plan
Adicional for Excellent plan
Segurança e compliance
Compatível com SOC2
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Centros de dados em todo o mundo
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Login único
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
ISAE 3000
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Hospedagem segura
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Prova de GDPR
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Objetivo de tempo de recuperação (RTO)
1 hora for Essential plan
1 hora for Engaged plan
1 hora for Excellent plan
Objetivo do ponto de recuperação (RPO)
Máximo de 1 hora for Essential plan
Máximo de 1 hora for Engaged plan
Máximo de 1 hora for Excellent plan
Suporte ao produto TOPdesk
Suporte local
8/5 for Essential plan
8/5 for Engaged plan
24/5 for Excellent plan
Annual health check
Adicional for Essential plan
Adicional for Engaged plan
Included in Excellent plan
Portal My TOPdesk (extranet)
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Consultoria
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Eventos e webinars para clientes
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Plataforma de inovação TOPdesk
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Melhores práticas
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Notas de versão
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Portal de documentação
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Guia de implementação
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Manuais
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Serviços de facilities
Gestão de propriedades
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Gestão de frotas
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Gestão de chaves
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Catálogo de serviços
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Registro de visitantes
Adicional for Essential plan
Adicional for Engaged plan
Adicional for Excellent plan
Reserva de estacionamento
Adicional for Essential plan
Adicional for Engaged plan
Adicional for Excellent plan
Gestão de reservas
Adicional for Essential plan
Adicional for Engaged plan
Adicional for Excellent plan
Reservas de salas
Adicional for Essential plan
Adicional for Engaged plan
Adicional for Excellent plan
Reservas de serviços
Adicional for Essential plan
Adicional for Engaged plan
Adicional for Excellent plan
Reservas de ativos
Adicional for Essential plan
Adicional for Engaged plan
Adicional for Excellent plan
Armazenamento de dados
Ambiente de sandbox
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Armazenamento gratuito
100GB for Essential plan
100GB for Engaged plan
100GB for Excellent plan
Tamanho de armazenamento adaptável
Vinculado ao número de operadores for Essential plan
Vinculado ao número de operadores for Engaged plan
Vinculado ao número de operadores for Excellent plan
Varreduras de arquivos durante o upload
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Varreduras regulares do armazenamento completo
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Suporte a WebDav: acesso separado a anexos
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Upload de arquivos
2GB for Essential plan
2GB for Engaged plan
2GB for Excellent plan
Suporte padrão para todos os tipos de arquivos
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Gestão de registros para auditorias
Included in Essential plan
Included in Engaged plan
Included in Excellent plan
Centros de dados em todo o mundo
Included in Essential plan
Included in Engaged plan
Included in Excellent plan