Managing admin consent requests in ITSM tools 16 January 2025 Review new applications in seconds: how ITSM tooling can help reduce the administrative burden of admin consent requests, improving privacy…
3 new TOPdesk features to get a sharper Asset Management process 02 December 2024 Create simpler overviews and eliminate repetitive tasks with these 3 new features in TOPdesk Asset Management, so you have all…
4 reasons why you should migrate to TOPdesk Asset Management 25 April 2024 Managing your organization’s IT assets can be a puzzle of its own, and picking a management tool that fits your…
5 tips for a successful migration to TOPdesk Asset Management 24 April 2024 Read our five tips for migrating to Asset Management so your organization will make the most out of your move…
Action Sequences: What is it and what are the benefits? 09 May 2023 Discover the meaning and benefits of action sequences in IT service management. Learn what an action sequence is and how…
Action Sequences: new changes for an improved TOPdesk experience 07 March 2023 At TOPdesk, our main priority is to offer you the best and easiest experience within our software. When it comes…
Prepare to step into the future with the updated Virtual Appliance 07 December 2022 In our current world, where technology and technological expectations are changing fast, it is essential to keep improving the security,…
Assess risk easily with TOPdesk Impact Analysis 28 July 2022 In every organization, change is integral to growth and development. But with change comes risk, and assessing risk well is…
Improving License Management in TOPdesk 25 November 2021 Do you know what software tools your company is using? Okay, good. But do you know which users actually need…
Google Analytics: How is your Self-Service Portal being used? 21 October 2021 The TOPdesk Self-Service Portal (SSP) is a knowledge base, customer portal and service catalogue in one. It’s a place where…
AI within the TOPdesk Platform: Putting our vision into action 25 May 2021 Back in June 2020, we laid out our overarching vision for using artificial intelligence (AI) both within the TOPdesk platform and within…
The importance of APIs – and 4 TOPdesk API examples 27 October 2020 In a day and age where the average business reportedly uses more than 1,000 individual applications, it’s more important than ever before…
How to change your prefix in TOPdesk with minimal impact 06 October 2020 If your organization uses TOPdesk but has incidents or changes without prefixes, it will eventually run into problems. These can…
Automatic call assignment 01 May 2020 One of the charms of service automation is that it automates tasks that are simple, repetitive, and often pretty boring.…
Customer case: Using the ‘Sharing calls’ feature to authorize requests 04 October 2019 As a TOPdesk customer, you regularly see new features we’ve added to our software. But how to make the best…
Easy access to your knowledge base 20 December 2018 Applies to: TOPdesk SaaS (Labs feature) TOPdesk strongly emphasizes the importance of empowering your users. To put it differently, to shift…
Send custom notifications for all types of tasks 29 May 2018 The feature to send out standard notifications resonated with TOPdesk customers. Many of you brought up ideas for additional options,…
TOPdesk reporting in Power BI 20 February 2018 Reporting is key when striving for service excellence. At TOPdesk we see a lot of customers wanting to go the…
Filters FAQ: better understanding your environment 22 January 2018 Even if you are only working in TOPdesk with a few operators, you’ve most likely heard of filters. With filters,…
Tracking updates: try TOPdesk’s task notifications 20 December 2017 TOPdesk now includes a feature that supports notifications for updates to calls and simple changes. Read more here!...
Can I have your attention? Working with attentions in cards 24 November 2017 Are you looking for a way to show a bit of extra information about a caller? Use attentions to give…
Gatekeeping your API: protect your data with application passwords 17 November 2017 If you have a recent version of TOPdesk, then you now have another option for authenticating applications that use the…
Personalize your email templates with insertion fields 06 October 2017 Have you always wondered what the [] insert field/list is for? Or do you get intimidated by all the options…
Integrating with Action Sequences 06 October 2017 With the number of applications at your organization growing, information gets scattered. As such, stable integrations are becoming increasingly important.…
