Self-Service Portals: Redefining User Satisfaction 18 January 2024 Everyone needs help every now and then at work. Whether it’s clients needing clarity...
How to improve employee experience in 5 steps 21 September 2023 There's an undeniable link between employee and customer experience. Get 5 steps on how…
ITSM trends: what is employee experience? 21 July 2022 Employee experience has been all the rage in business for a while now. But...
What can IT departments learn from B2C organizations? 7 July 2022 Paying with your phone, using Apple or Google Pay. Fully automated stores without cashiers....
How to simplify your change management process 6 August 2020 Change management processes sometimes become overly complicated. When you get too caught up in...
How to manage panic at your service desk 25 June 2020 Wouldn’t it be great to have completely stress-free workplaces? Unfortunately, this is unrealistic –...
10 methods of obtaining customer feedback 20 February 2020 Want to know how to improve the way your customers experience your services? If...
Self-service FAQ– some common problems and solutions 5 October 2019 Self-service is a hot topic. And no wonder: it has great benefits for IT...
4 customer satisfaction KPIs for your service desk 29 August 2019 Service desks are getting more customer-oriented, but their Key Performance Indicators (KPIs) stay the...
10 steps to map a customer journey for your service desk 12 March 2019 So, you’re ready to improve your services. Making a customer journey sounds like a...
6 ways to improve your Service Desk customer service 29 November 2017 Customer experience is increasingly important to the modern service desk. Luckily, there are a...
3 IT Self-Service Portal Best Practices 17 April 2017 Nowadays most of your customers expect you to have some sort of portal where...
