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What is lean service? Explore how Lean Service Management principles can enhance your agile…

When it comes to Corporate Social Responsibility, TOPdesk’s in it for the long haul.…

We all know that IT departments do a lot more than just keep servers...

Contrary to what some people believe, the Agile mindset and service management go together...

What does the Shared Services Manager role entail? Stephen Mann shares the 7 responsibilities…

Every IT professional has their fair share of stories. From the user who mistook...

IT professionals are knowledgeable, kind, accommodating, and love helping their end-users. Well… most of...

Agile is a well-known buzzword. But what does agile working entail exactly? How does...

There are plenty of great things about working in IT service management. Working closely...

How can you say goodbye to service desk stress? Get 5 stress management tips…

Women are still hugely underrepresented in the tech workforce. And that needs to change....

When it comes to building an ITSM partnership, you need to think about a...