Why you should use ITIL as a framework – not a set of rules 31 May 2022 Often, when organizations use frameworks such as ITIL for their processes, they focus a little too...
What happened to the ITIL service lifecycle in ITIL 4? 26 March 2020 Industry expert Stephen Mann is back with another blog. This time, he’s going to...
5 ITIL incident management best practices 12 March 2020 In his previous blog, industry expert Stephen Mann shared ten practical problem management tips....
ITIL problem management: 10 practical tips to help you get started 13 February 2020 In his previous blog, industry expert Stephen Mann explained why ITIL problem management adoption...
ITIL problem management: can ITIL 4 finally fix the problem? 16 January 2020 Many organizations only use ITIL problem management tools and techniques in a reactive way…
ITIL 4: the new service management bible? 28 February 2019 Last week saw the publication of the first part of ITIL 4: ITIL Foundation....