4 reasons why you should migrate to TOPdesk Asset Management 25 April 2024 Managing your organization’s IT assets can be a puzzle of its own, and picking...
5 tips for a successful migration to TOPdesk Asset Management 24 April 2024 We’ve said it before, and we’ll say it again: migrating from Configuration Management to...
Action Sequences: new changes for an improved TOPdesk experience 7 March 2023 At TOPdesk, our main priority is to offer you the best and easiest experience...
Prepare to step into the future with the updated Virtual Appliance 7 December 2022 In our current world, where technology and technological expectations are changing fast, it is...
Assess risk easily with TOPdesk Impact Analysis 28 July 2022 In every organization, change is integral to growth and development. But with change comes...
Improving License Management in TOPdesk 25 November 2021 Do you know what software tools your company is using? Okay, good. But do...
Google Analytics: How is your Self-Service Portal being used? 21 October 2021 The TOPdesk Self-Service Portal (SSP) is a knowledge base, customer portal and service catalogue...
AI within the TOPdesk Platform: Putting our vision into action 25 May 2021 Back in June 2020, we laid out our overarching vision for using artificial intelligence (AI) both...
The importance of APIs – and 4 TOPdesk API examples 27 October 2020 In a day and age where the average business reportedly uses more than 1,000 individual applications,...
How to change your prefix in TOPdesk with minimal impact 6 October 2020 If your organization uses TOPdesk but has incidents or changes without prefixes, it will...
Automatic call assignment 1 May 2020 One of the charms of service automation is that it automates tasks that are...
Customer case: Using the ‘Sharing calls’ feature to authorize requests 4 October 2019 As a TOPdesk customer, you regularly see new features we’ve added to our software....
