Everything you need to know about Action Sequences 9 May 2023 In this blog post we discuss one of the simplest ways to start automating…
How Ferranti uses service automation to save time 9 May 2023 In this interview Yoline Neegers, member of the Service Desk team at Ferranti, shares…
Everything you need to know about service automation 9 May 2023 What is service automation and how can your team make the most of it?…
What tasks can chatbots perform for your service desk? 15 September 2022 Do your service desk employees see chatbots as a threat? This blog should help...
5 IT tasks you should be automating 9 August 2022 Automation is a major IT trend. But what does automation look like in practice?…
Service Desk and AI: Why AI will Never Replace Humans 19 July 2022 Artificial intelligence (AI): it’s a hot topic, but it’s also often misunderstood. And with...
Are password resets draining your IT department? 5 May 2022 How much time does your IT department spend on password resets? At first sight,...
The benefits of service desk automation 4 March 2021 Handling incidents at the service desk can be quite a time sink. Your team...
How AI makes service desk customers more self-sufficient 9 May 2019 How self-sufficient are your service desk customers? Shift Left is a method for making...
Why the digital workforce won’t take over the service desk 14 February 2019 You might worry about it, but the digital workforce at the service desk won't…
How will AI and Machine learning change service management? 6 September 2018 Artificial Intelligence – AI – is a popular topic at service management events. It’s...
