Customer Stories

Goodenough College is a postgraduate residence and educational trust in Bloomsbury, London, which recently migrated from on-premise to SaaS with…

Clear Creek Independent School District is a school district based in League City, Texas, United States. Their district serves a…

Originally established as a School of Science and Art in 1891, Buckinghamshire New University has been transforming lives for 130…

Bath Spa University offers the opportunity to study in some of the most stunning and inspiring spaces in the UK....

We spoke to Martin Staley, Head of Service Operations and Governance at The University of Sheffield, about how Martin and…

The University of Ottawa (uOttawa) is the largest English-French bilingual university in the world. Located in the heart of the…

Located in beautiful northeast Victoria, Wodonga TAFE (Technical and Further Education) is proud of its reputation as a leading vocational…

London District Catholic School Board (LDCSB) is a school board located in Southwestern Ontario, Canada. Supporting 2500 employees, 80 agents…

EKC Group is comprised of six community-based colleges located in East Kent, UK. The Group aims to empower the communities…

LTE Group is a not-for-profit integrated education and skills group. They have around 4,200 colleagues and over 95,000 students and…

The University of Memphis, based in Memphis Tennessee, hosts more than 20,000 students and employs as many as 5,000 professionals.…

The University for the Creative Arts (UCA) is one of the UK’s top creative specialist institutions. They offer courses in…

Cranleigh School, based in Surrey, is one of the UK’s leading co-educational independent schools. Together with Cranleigh Preparatory School, it…

Noorderpoort is one of the largest ROCs (regional education centres) in the Northern Netherlands region with 16 different schools, approximately…

Millfield is one of the leading UK independent schools for boys and girls, aged 2-18 years – they have two…

UniDesk is a shared service management solution for the Education Sector. In partnership with TOPdesk, the University of Edinburgh, University…

Aston University is a public research university situated in the city centre of Birmingham....

Collège Boréal is a francophone college located in Sudbury, Ontario, and has 1,500 staff and over 12,000 students. Collège Boréal…

Keele University has been with TOPdesk since 2007, starting with TOPdesk Professional and moving on to TOPdesk Enterprise in 2012/2013.…

Discover how the University of West Scotland's IT Services department transformed their operations with TOPdesk in this customer success story....

The Conseil scolaire catholique Providence is the French language school board based in Ontario, Canada. The district manages 23 primary…

The London School of Hygiene & Tropical Medicine is a world-leading centre for research and postgraduate education in public and…

TU Delft, is the largest and oldest Dutch public technological university, located in Delft, Netherlands. Janneke Luyten-Koenraadt is service desk…

Benefits of using TOPdesk Affordability, the ability to centralize the Rhodes Help that various offices provide and the opportunity to…

The District School Board of Niagara, based in Ontario, Canada, employs almost 3,000 teachers and more than 1,300 support staff.…

Discover how The University of St Andrews IT Services department transformed their operations with TOPdesk software. Read the case study…

With three colleges comprising 27 schools and 30 support departments, the University of Edinburgh uses UniDesk to support a total…

TOPdesk customer stories

Discover how service teams like yours achieved success with TOPdesk

Migrating from On-Premise to SaaS

Saving time and streamlining district activities

Switching to TOPdesk

Relaunching the SSP

How a Health Check gave clarity to the University’s ITSM Roadmap

Maximizing cross-departmental efficiency through automation

How the TAFE empowers staff and students with TOPdesk’s self-service portal

Asset management, sharing knowledge and a school board navigating remote work

How setting up an easy-to-use self-service offering can help switching off email.

A new chapter: Enhancing services and elevating opportunities

Better cross-campus support with TOPdesk

Adapting Reservations Management for the new normal

Building efficient integrations with the TOPdesk API

Going to classes safely thanks to rapid coronavirus testing

Providing new possibilities for schools

The power of a partnership

Utilizing self-service during the COVID-19 crisis

"TOPdesk helps our daily workflow: we can track ticket history, giving us more insight."

How the university puts students first across 19 service departments

Creating a services hub for excellent student support with TOPdesk

“TOPdesk makes your agents seem like superheroes and invisible all at the same time.”

How the school improved its self-service uptake and customer happiness

How the university's service departments joined efforts for a better customer experience

The university now empowers staff and students to solve their own problems

How the school's service desk automated IT services and boosted their image

How the university’s IT Services department changed its culture

How the university created a TOPdesk-based service called UniDesk