Implementing an ITSM tool for a governmental organization during COVID-19 Government Canada Agriculture Financial Services Corporation (AFSC) is a Crown corporation within the Government of Alberta. AFSC provides insurance, loans, business risk…
One central system for delivering better care Healthcare Netherlands Amphia Hospital is one of the largest top clinical hospitals in the Netherlands. Amphia pays a lot of attention to…
Creating better user experiences with a unified service catalogue Government United Kingdom Armagh City, Banbridge and Craigavon Council is a local government district in Northern Ireland. In 2015, the cities merged. Their…
How the everyday work in the IT department became more streamlined and stress-free Government United Kingdom The Arts Council England has been using TOPdesk since January 2012 to support around 500 staff members internally. Sixteen people…
Utilizing self-service during the COVID-19 crisis Education United Kingdom Aston University is a public research university situated in the city centre of Birmingham....
Relaunching the SSP Education United Kingdom Bath Spa University offers the opportunity to study in some of the most stunning and inspiring spaces in the UK....
A methodology for success: transforming service delivery Utilities Ireland Bord na Móna is an Irish company operating four business units (Powergen development, resource recovery, energy, and new business). They…
Switching to TOPdesk Education United Kingdom Originally established as a School of Science and Art in 1891, Buckinghamshire New University has been transforming lives for 130…
Saving time and streamlining district activities Education USA Clear Creek Independent School District is a school district based in League City, Texas, United States. Their district serves a…
"TOPdesk helps our daily workflow: we can track ticket history, giving us more insight." Education Canada Collège Boréal is a francophone college located in Sudbury, Ontario, and has 1,500 staff and over 12,000 students. Collège Boréal…
Building efficient integrations with the TOPdesk API Education United Kingdom Cranleigh School, based in Surrey, is one of the UK’s leading co-educational independent schools. Together with Cranleigh Preparatory School, it…
“TOPdesk makes your agents seem like superheroes and invisible all at the same time.” Education Canada The Conseil scolaire catholique Providence is the French language school board based in Ontario, Canada. The district manages 23 primary…
How the university's service departments joined efforts for a better customer experience Education Netherlands TU Delft, is the largest and oldest Dutch public technological university, located in Delft, Netherlands. Janneke Luyten-Koenraadt is service desk…
How the school's service desk automated IT services and boosted their image Education Canada The District School Board of Niagara, based in Ontario, Canada, employs almost 3,000 teachers and more than 1,300 support staff.…
How setting up an easy-to-use self-service offering can help switching off email. Education United Kingdom EKC Group is comprised of six community-based colleges located in East Kent, UK. The Group aims to empower the communities…
Using TOPdesk In Day to Day Global Operations Manufacturing & Retail United Kingdom Elis use TOPdesk across multiple departments in their day-to-day global operations, to help them provide a superior service to their…
Scaling TOPdesk from ITSM to ESM Utilities United Kingdom Flagship Group provide homes for sale and private rent – not just places to live, but places to love. Making…
Migrating from On-Premise to SaaS Education United Kingdom Goodenough College is a postgraduate residence and educational trust in Bloomsbury, London, which recently migrated from on-premise to SaaS with…
Success through simplicity: an industry fit Manufacturing & Retail United Kingdom Grafton Merchanting is a major player in the building merchants industry. Formed in 2008 of Grafton Group’s merchanting subsidiaries in…
Welsh councils share a TOPdesk license and service management best practices Government United Kingdom The IT department at Cyngor Gwynedd Council has been using TOPdesk since 2005. In 2013 they joined forces with two…
Hörmann (UK) Ltd.’s Journey to Professionalising Their Facilities Management Services Manufacturing & Retail United Kingdom Hörmann supply a selection of construction components to companies around Europe. Their products include garage doors, front doors, operators, and…
How the university puts students first across 19 service departments Education United Kingdom Keele University has been with TOPdesk since 2007, starting with TOPdesk Professional and moving on to TOPdesk Enterprise in 2012/2013.…
“Over 90% over our customers now report having a great experience” Healthcare United Kingdom KCHFT support approximately 5,300 end users, making them one of the largest community-based trusts in the UK. Following their TOPdesk…
How KLM catering service has improved communication across their departments Manufacturing & Retail Netherlands Discover how KLM transformed their catering services self-service portal with TOPdesk's innovative solutions. Read the case study now online!...
Delivering success through a phased implementation Manufacturing & Retail United Kingdom KLM UK Engineering Limited is a leading UK-based Maintenance Repair Organisation (MRO) based at Norwich Airport. As well as their MRO capabilities,…
Effective modules for everyday efficiency Manufacturing & Retail Canada Liebherr is one of the world’s largest construction machinery manufacturers. For 75 years, Liebherr has provided a large, continually developing…
Asset management, sharing knowledge and a school board navigating remote work Education Canada London District Catholic School Board (LDCSB) is a school board located in Southwestern Ontario, Canada. Supporting 2500 employees, 80 agents…
A new chapter: Enhancing services and elevating opportunities Education United Kingdom LTE Group is a not-for-profit integrated education and skills group. They have around 4,200 colleagues and over 95,000 students and…
Streamlining processes with asset management Non-profit Organization United Kingdom Mencap is a charity whose goal is to make the UK the best place in the world for people with…
Providing new possibilities for schools Education United Kingdom Millfield is one of the leading UK independent schools for boys and girls, aged 2-18 years – they have two…
A transparent partnership: community, honesty, efficiency Professional services United Kingdom Moat is a housing association based in the South East of England. They own and manage over 20,000 properties and…
Scaling TOPdesk within NHS Shared Business Services Healthcare United Kingdom NHS Shared Business Services are the UK’s leading supplier of corporate services to the NHS, trusted to distribute over 90%…
Going to classes safely thanks to rapid coronavirus testing Education Netherlands Noorderpoort is one of the largest ROCs (regional education centres) in the Northern Netherlands region with 16 different schools, approximately…
“We discovered that TOPdesk is a genuine shared services tool” Government United Kingdom North Lincolnshire Council have been using TOPdesk since 2014, after they began looking for an effective shared service solution. Since…
An agile service desk tool: From necessities to innovative use during COVID-19 Government Canada Peterborough Technology Services (PTS) provides frontline service to 3 separate organizations: Peterborough Utilities Group (services in electric distribution, water distribution,…
How the hospital keeps 11,000 medical instruments in perfect condition Healthcare Netherlands The Reinier de Graaf hospital has been providing care to residents of Delft and the surrounding area for no less…
The university now empowers staff and students to solve their own problems Education USA Benefits of using TOPdesk Affordability, the ability to centralize the Rhodes Help that various offices provide and the opportunity to…
Streamlining IT processes with ITAM and knowledge management Manufacturing & Retail Canada Roots is a Canadian retail company founded in 1973, with headquarters located in Toronto, Ontario. The IT department consists of…
Smarter, Faster, Cheaper Professional services USA Seneca Gaming Corporation is a wholly owned, tribally chartered corporation of the Seneca Nation of Indians which operates all of…
How this Managed Service Provider empowers their users with a helpdesk tool Managed Service Providers United Kingdom For more than 20 years, Sword IT Solutions have worked with organisations throughout the UK, providing consultancy and business technology…
How the school improved its self-service uptake and customer happiness Education United Kingdom The London School of Hygiene & Tropical Medicine is a world-leading centre for research and postgraduate education in public and…
How the university created a TOPdesk-based service called UniDesk Education United Kingdom With three colleges comprising 27 schools and 30 support departments, the University of Edinburgh uses UniDesk to support a total…
How the university’s IT Services department changed its culture Education United Kingdom Discover how The University of St Andrews IT Services department transformed their operations with TOPdesk software. Read the case study…
The power of a partnership Education United Kingdom UniDesk is a shared service management solution for the Education Sector. In partnership with TOPdesk, the University of Edinburgh, University…
Adapting Reservations Management for the new normal Education United Kingdom The University for the Creative Arts (UCA) is one of the UK’s top creative specialist institutions. They offer courses in…
Better cross-campus support with TOPdesk Education USA The University of Memphis, based in Memphis Tennessee, hosts more than 20,000 students and employs as many as 5,000 professionals.…
How a Health Check gave clarity to the University’s ITSM Roadmap Education United Kingdom We spoke to Martin Staley, Head of Service Operations and Governance at The University of Sheffield, about how Martin and…
Creating a services hub for excellent student support with TOPdesk Education United Kingdom Discover how the University of West Scotland's IT Services department transformed their operations with TOPdesk in this customer success story....