Effective modules for everyday efficiency Manufacturing & Retail Canada Liebherr is one of the world’s largest construction machinery manufacturers. For 75 years, Liebherr has provided a large, continually developing…
Maximizing cross-departmental efficiency through automation Education Canada The University of Ottawa (uOttawa) is the largest English-French bilingual university in the world. Located in the heart of the…
Streamlining IT processes with ITAM and knowledge management Manufacturing & Retail Canada Roots is a Canadian retail company founded in 1973, with headquarters located in Toronto, Ontario. The IT department consists of…
Asset management, sharing knowledge and a school board navigating remote work Education Canada London District Catholic School Board (LDCSB) is a school board located in Southwestern Ontario, Canada. Supporting 2500 employees, 80 agents…
Implementing an ITSM tool for a governmental organization during COVID-19 Government Canada Agriculture Financial Services Corporation (AFSC) is a Crown corporation within the Government of Alberta. AFSC provides insurance, loans, business risk…
An agile service desk tool: From necessities to innovative use during COVID-19 Government Canada Peterborough Technology Services (PTS) provides frontline service to 3 separate organizations: Peterborough Utilities Group (services in electric distribution, water distribution,…
"TOPdesk helps our daily workflow: we can track ticket history, giving us more insight." Education Canada Collège Boréal is a francophone college located in Sudbury, Ontario, and has 1,500 staff and over 12,000 students. Collège Boréal…
“TOPdesk makes your agents seem like superheroes and invisible all at the same time.” Education Canada The Conseil scolaire catholique Providence is the French language school board based in Ontario, Canada. The district manages 23 primary…
How the school's service desk automated IT services and boosted their image Education Canada The District School Board of Niagara, based in Ontario, Canada, employs almost 3,000 teachers and more than 1,300 support staff.…