Migrating from On-Premise to SaaS Education United Kingdom Goodenough College is a postgraduate residence and educational trust in Bloomsbury, London, which recently…
Streamlining processes with asset management Non-profit Organization United Kingdom Mencap is a charity whose goal is to make the UK the best place…
Scaling TOPdesk within NHS Shared Business Services Healthcare United Kingdom NHS Shared Business Services are the UK’s leading supplier of corporate services to the…
Scaling TOPdesk from ITSM to ESM Utilities United Kingdom Flagship Group provide homes for sale and private rent – not just places to…
Effective modules for everyday efficiency Manufacturing & Retail Canada Liebherr is one of the world’s largest construction machinery manufacturers. For 75 years, Liebherr…
What’s involved in transitioning to a new service management solution? Utilities United Kingdom VIVID Homes are a leading provider of affordable homes and extensive support services in…
Saving time and streamlining district activities Education USA Clear Creek Independent School District is a school district based in League City, Texas,…
Switching to TOPdesk Education United Kingdom Originally established as a School of Science and Art in 1891, Buckinghamshire New University…
Relaunching the SSP Education United Kingdom Bath Spa University offers the opportunity to study in some of the most stunning and…
Using TOPdesk In Day to Day Global Operations Manufacturing & Retail United Kingdom Elis use TOPdesk across multiple departments in their day-to-day global operations, to help them…
How a Health Check gave clarity to the University’s ITSM Roadmap Education United Kingdom We spoke to Martin Staley, Head of Service Operations and Governance at The University…
Maximizing cross-departmental efficiency through automation Education Canada The University of Ottawa (uOttawa) is the largest English-French bilingual university in the world.…
How the TAFE empowers staff and students with TOPdesk’s self-service portal Education Australia Located in beautiful northeast Victoria, Wodonga TAFE (Technical and Further Education) is proud of…
Delivering success through a phased implementation Manufacturing & Retail United Kingdom KLM UK Engineering Limited is a leading UK-based Maintenance Repair Organisation (MRO) based at Norwich Airport.…
Streamlining IT processes with ITAM and knowledge management Manufacturing & Retail Canada Roots is a Canadian retail company founded in 1973, with headquarters located in Toronto,…
Asset management, sharing knowledge and a school board navigating remote work Education Canada London District Catholic School Board (LDCSB) is a school board located in Southwestern Ontario,…
How setting up an easy-to-use self-service offering can help switching off email. Education United Kingdom EKC Group is comprised of six community-based colleges located in East Kent, UK. The…
Implementing an ITSM tool for a governmental organization during COVID-19 Government Canada Agriculture Financial Services Corporation (AFSC) is a Crown corporation within the Government of Alberta.…
A new chapter: Enhancing services and elevating opportunities Education United Kingdom LTE Group is a not-for-profit integrated education and skills group. They have around 4,200…
Better cross-campus support with TOPdesk Education USA The University of Memphis, based in Memphis Tennessee, hosts more than 20,000 students and…
Adapting Reservations Management for the new normal Education United Kingdom The University for the Creative Arts (UCA) is one of the UK’s top creative…
Building efficient integrations with the TOPdesk API Education United Kingdom Cranleigh School, based in Surrey, is one of the UK’s leading co-educational independent schools.…
How the hospital keeps 11,000 medical instruments in perfect condition Healthcare Netherlands The Reinier de Graaf hospital has been providing care to residents of Delft and…
A transparent partnership: community, honesty, efficiency Professional services United Kingdom Moat is a housing association based in the South East of England. They own…
Success through simplicity: an industry fit Manufacturing & Retail United Kingdom Grafton Merchanting is a major player in the building merchants industry. Formed in 2008…
A methodology for success: transforming service delivery Utilities Ireland Bord na Móna is an Irish company operating four business units (Powergen development, resource…
Going to classes safely thanks to rapid coronavirus testing Education Netherlands Noorderpoort is one of the largest ROCs (regional education centres) in the Northern Netherlands…
Providing new possibilities for schools Education United Kingdom Millfield is one of the leading UK independent schools for boys and girls, aged…
One central system for delivering better care Healthcare Netherlands Amphia Hospital is one of the largest top clinical hospitals in the Netherlands. Amphia…
An agile service desk tool: From necessities to innovative use during COVID-19 Government Canada Peterborough Technology Services (PTS) provides frontline service to 3 separate organizations: Peterborough Utilities Group…
The power of a partnership Education United Kingdom UniDesk is a shared service management solution for the Education Sector. In partnership with…
Utilizing self-service during the COVID-19 crisis Education United Kingdom Aston University is a public research university situated in the city centre of Birmingham....
Creating better user experiences with a unified service catalogue Government United Kingdom Armagh City, Banbridge and Craigavon Council is a local government district in Northern Ireland.…
How this Managed Service Provider empowers their users with a helpdesk tool Managed Service Providers United Kingdom For more than 20 years, Sword IT Solutions have worked with organisations throughout the…
"TOPdesk helps our daily workflow: we can track ticket history, giving us more insight." Education Canada Collège Boréal is a francophone college located in Sudbury, Ontario, and has 1,500 staff…
How the university puts students first across 19 service departments Education United Kingdom Keele University has been with TOPdesk since 2007, starting with TOPdesk Professional and moving…
Hörmann (UK) Ltd.’s Journey to Professionalising Their Facilities Management Services Manufacturing & Retail United Kingdom Hörmann supply a selection of construction components to companies around Europe. Their products include…
Creating a services hub for excellent student support with TOPdesk Education United Kingdom Discover how the University of West Scotland's IT Services department transformed their operations with…
“We discovered that TOPdesk is a genuine shared services tool” Government United Kingdom North Lincolnshire Council have been using TOPdesk since 2014, after they began looking for…
“Over 90% over our customers now report having a great experience” Healthcare United Kingdom KCHFT support approximately 5,300 end users, making them one of the largest community-based trusts…
“TOPdesk makes your agents seem like superheroes and invisible all at the same time.” Education Canada The Conseil scolaire catholique Providence is the French language school board based in Ontario,…
How the school improved its self-service uptake and customer happiness Education United Kingdom The London School of Hygiene & Tropical Medicine is a world-leading centre for research…
How the university's service departments joined efforts for a better customer experience Education Netherlands TU Delft, is the largest and oldest Dutch public technological university, located in Delft,…
How KLM catering service has improved communication across their departments Manufacturing & Retail Netherlands Discover how KLM transformed their catering services self-service portal with TOPdesk's innovative solutions. Read…
The university now empowers staff and students to solve their own problems Education USA Benefits of using TOPdesk Affordability, the ability to centralize the Rhodes Help that various…
How the school's service desk automated IT services and boosted their image Education Canada The District School Board of Niagara, based in Ontario, Canada, employs almost 3,000 teachers…
How the university’s IT Services department changed its culture Education United Kingdom Discover how The University of St Andrews IT Services department transformed their operations with…
How the university created a TOPdesk-based service called UniDesk Education United Kingdom With three colleges comprising 27 schools and 30 support departments, the University of Edinburgh…
How the everyday work in the IT department became more streamlined and stress-free Government United Kingdom The Arts Council England has been using TOPdesk since January 2012 to support around…
Welsh councils share a TOPdesk license and service management best practices Government United Kingdom The IT department at Cyngor Gwynedd Council has been using TOPdesk since 2005. In…
